100%
Question
Score
Answer
- Date Shop Performed:
-
- 8/12/2023
- Time Left:
-
- 9:00 PM
- During what time period did your shop begin?
-
- 5 pm to 6 pm
- 6 pm to 7 pm
- 7 pm to 8 pm
- 8 pm to 9 pm
- Lunch Shop 11-2 pm
- PM Shop 2-5 pm
- 0/0
- Amount Spent:
-
- $45.56
- Copy of Receipt: You are required to upload your receipt for this shop or the shop will be rejected.
- Receipt/Check id#: this is on your receipt. (The receipt id# is directly under the date and time on the receipt)This number is required for reimbursement of your shop
-
- 40092
- Legendary Environment 100% (12/12)
- How do we look? Check if the following were clean and well maintained.
- 1. Television in the bar area on sports, music videos, or Chive TV
-
- Yes
- No
- 4/4
- 2. Was the bar top area clean when you sat down or cleaned for you by the bartender if needed?
-
- Yes
- No
- 4/4
- 3. Bar area free of offensive odors.
-
- Yes
- No
- 4/4
- 4. Did you witness cleaning happening during your visit? This may include but is not limited to sanitizing touch points, cleaning pens, wiping down menus.
-
- Yes
- No
- 0/0
- Please comment on your overall impressions of the bar area cleanliness. Please focus on areas not checked from the Legendary Environment Section.
- The bar was tidy and full and busy. We had to wait 35 minutes until we were able to snag seats. The TV's were on and the music was playing in the background.
- Legendary Service 100% (53/53)
- Were we friendly and helpful? Did you see us smile? Check each that you experienced below.
- 1. Greeting, with eye contact, within 30 seconds of sitting down at bar top.
-
- Yes
- No
- 6/6
- 2. Bartender(s) introduced themselves and gave their name.
-
- Yes
- No
- 6/6
- 3. What was the bartender's name?
-
- Sha and Emily
- 4. Did the bartender ask your name?
-
- Yes
- No
- 3/3
- 5. Suggested an "Ice Cold Beer" or "Legendary Margarita".
-
- Yes
- No
- 6/6
- 6. Did you order a Legendary Margarita or a mixed drink?
-
- Yes
- No
- 0/0
- 7. Did a bartender suggest a specific Appetizer?
-
- Yes
- No
- 5/5
- 8. Were menus offered, virtual or hard copy?
-
- Yes
- No
- 3/3
- 9. Did the bartender address you by name during your visit?
-
- Yes
- No
- 3/3
- 10. Engaged in friendly conversation with you and/or guests at the bar during your visit.
-
- Yes
- No
- 10/10
- 11. At least one employee remained at the bar at all times. Please mark N/A if your show was completed before 4pm"
-
- Yes
- No
- N/A
- 2/2
- 12. Friendly farewell (i.e. asking you to return)
-
- Yes
- No
- 6/6
- 13. Persons under 30 ID'd for alcoholic drinks Please observe other patrons as they sit down at the bar, their general age and whether they were carded and/or served alcoholic beverages.
-
- Yes
- No
- N/A
- 0/0
- 14. Did any employee recommend the purchase of a Texas Roadhouse Gift Card at any time during your visit?
-
- Yes
- No
- 0/0
- Legendary Items (Our Story) that may be mentioned by any Texas Roadhouse Employee during your visit
- 1. Hand cut steaks.
-
- Yes
- No
- 0/0
- 2. Fall off the bone ribs.
-
- Yes
- No
- 0/0
- 3. Fresh baked bread.
-
- Yes
- No
- 0/0
- 4. Made from scratch side items.
-
- Yes
- No
- 0/0
- 5. Made from Scratch Salad Dressing.
-
- Yes
- No
- 0/0
- 6. Ice cold beer.
-
- Yes
- No
- 0/0
- 7. Legendary margaritas.
-
- Yes
- No
- 0/0
- 1-7. Were 3 or more of the above items checked? If any 3 of the above items were mentioned by any Roadhouse employee, this question should be checked Yes
-
- Yes
- No
- 3/3
- Please describe your overall impressions of the service that you received at the bar. Please focus on questions not checked within the Legendary Service Section.
- Sha greeted us immediately when we sat at bar. She cleaned away the previous diner. She gave us a container for our peanut shells. She asked us if we wanted a legendary margarita ice cold beer or ice cold tea sweet or not. She introduced herself by name and Emily also. She asked us if we wanted fresh baked bread. She maintained us throughout our meal and order.
- Legendary Leadership 100% (14/14)
- Did a manager show care and concern towards bar guests?
- 1. Was a manager visible in the bar area during your visit?
-
- Yes
- No
- 3/3
- 2. Did you see a manager engage in friendly conversation with bar guests?
-
- Yes
- No
- 10/10
- 3. Did a manager speak to you directly?
-
- Yes
- No
- 1/1
- Please describe the leadership you witnessed, any unchecked questions need to be explained from the Legendary Leadership Section.
- The manager greeted us and made sure our food was tasty and just as ordered.
- Legendary Drinks 100% (14/14)
- Did we meet your expectations with drink quality in the following ways? Please mark "N/A" if the specified drink was not observed during your visit or if you didn't observe draught beer poured.
- 1. Glassware clean and smudge free.
-
- Yes
- No
- 4/4
- 2. Draught Beer poured with a 1/2 to 1" of foam.
-
- Yes
- No
- N/A
- 2/2
- 3. Draught beer being served in frozen glassware. (Mug or Pint)
-
- Yes
- No
- N/A
- 2/2
- 4. Drinks ordered prepared as ordered. (Margarita without salt, sweet or unsweetened tea, bottle or draught etc.)
-
- Yes
- No
- 3/3
- 5. Did you observe the bartenders using a measuring tool when making cocktails? (measuring tool examples: Jigger, silicone measuring cup, kicker, state-mandated click system)
-
- Yes
- No
- N/A
- 3/3
- Please describe your overall impressions of the Legendary Drinks, you must comment on any unchecked questions.
- The drinks were served in clean glassware. The beer was smooth and fresh in taste. The tea was stout and dark and fresh in flavor. Both were served with fruit requested.
- 1. Would you return?
-
- Yes
- No
- 10/10
- Reasons for returning or not returning:
- The service, the staff, and the environment is perfect. The food is cooked perfectly with care and the place is causal and clean.
